The term Lean has become widely popular, particularly with the word “startup” attached to it. This has led many people to believe this is an approach to work relevant only to new companies or initiatives. Lean-curious companies who have tried to implement these ideals often stall at one or two teams citing organizational complexities, politics […]

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Great user experiences are coherent across every touchpoint online and offline. Companies like Airbnb are creating a platform on which these experiences can happen, between real people in the real world. Learn how the Airbnb Experience Design team as well as others leverages pixels to create a better offline experience at all stages of the […]

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For the longest time, making a great experience for the user was a business-strategy luxury item. A great product only had to work and ship. A great experience was a nice-to-have, not a requirement. Times have changed. The cost of delivering a product is no longer a barrier to entry. Quality is no longer a […]

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Luke delivers a 3 hour mobile design workshop

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Bret Victor invents tools that enable people to understand and create. He has designed experimental UI concepts at Apple, interactive data graphics for Al Gore, and musical instruments at Alesis. For more on Bret, see worrydream.com. This talk was given at CUSEC 2012 (2012.cusec.net).

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Does your AI have a female voice, like Apple’s Siri or Amazon’s Alexa? If so, does she talk like a woman? Should she? Psychologists have analyzed large bodies of text in the world and discovered that men and women use “function words,” such as pronouns, articles, and prepositions, in significantly different ways. The data consistently […]

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This talk highlights the evolution of the research function at Grubhub, from the days of a small and scrappy startup to the public company you know today. When getting a business off the ground, research is typically directed towards iterative product improvement. As the company expands (different markets, customer segments, and offerings), so does the […]

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Marc shares his story how their book This is Service Design Thinking lead to a software they used for their own service design projects and their consulting. Due to demand of their clients, “Smaply” became their first software startup in 2012, quickly followed by their second venture “ExperienceFellow” in 2013. In his talk, Marc will […]

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Animation is a crucial part of good micro-interaction design. How an interface evolves over time, defines how we understand it. Let’s talk about how we can use motion in meaningful ways and enhance, rather than break the experience.

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We are building a future of things that observe us and the environment, that learn and are trained to take decisions. A lot of them will be living with us in our homes. We will tap into the weird, awkward, and potentially ironic relationships that can emerge with an objects that knows partial, wrong or […]

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